Fiber broadband

Competing against incumbent operators requires new technology, access to capital for network expansion, and the ability to effectively acquire new customers. Fiber broadband and fixed wireless access providers can excel in new markets using Actifai’s AI offer recommendations to maximize the likelihood of a sale and to highlight their advantages versus the competition. Actifai boosts sales effectiveness and maximizes the value of those new customer relationships by identifying the right offer for each prospect based on relevant and predictive data.

new on the block

Recent advancements have brought fiber and wireless providers to parity with traditional cable providers. Now the hard part — how to win new customers and keep existing ones in a crowded market?

Capturing market share means cutting through the noise to get your best offer in front of potential customers — and showing them how it meets their needs. Our machine learning incorporates real-time external data to ensure you’re always presenting the offer that provides the greatest value versus the next best alternative.

Erika Sherman 310 Broadway Ave, Sherwin, PA 08909 2 children under 18 estimated home value: $618,000 frequent HD video streaming works from home
similar customers two adults work from home 3 person household estimated income: ﹥$150k/ year accepted offer blast triple play, 750mbps + WiFi pods accepted offer internet, Super Fast 1gb + on- demand streaming & high performance modem/router HD streaming and gaming 4 children under 18 average neighborhood speeds: 1gb 10+ connected devices 5 bedroom home estimated home value: $560,000 internet & voice, Super Fast 1gb + WiFi pods & 2yr home security service accepted offer

expansion brings competition

The availability of federal broadband subsidies and private capital funding has significantly increased competition for subscribers. Now, not only do you have to focus on gaining market share from established players, but you also have to retain your subscriber base amid a flood of newer entrants. Actifai gives you a real-time pulse on the market, tracking both competitive intensity and competitive growth as it happens. With our platform’s advanced data collection and machine learning technology, you can engage prospects and existing subscribers with the right services, products, or promotions to remain competitive in shifting market conditions. Which upsell offer will increase a customer’s satisfaction? What compelling save offer will retain a customer who plans to cancel? Actifai helps you identify who to target and with what, making it easy to keep subscribers happy even as landscapes change.

the results

With Actifai’s cutting edge machine learning and AI technology, we’ve helped providers achieve impressive results. Under the hood of our streamlined, easy-to-use platform are algorithms that are constantly learning from over one million customer engagements we’ve powered — all with the goal of helping you capture new customers, even in a highly competitive market.

+12%
average
ARPU lift

2x
add-on
sales

22x
average
ROI

up to
30%
conversion improvement

products made for fiber

01

engage

Expand your existing footprint and grow in new markets.

Actifai Engage captures behavioral, demographic, and competitive information, synthesizes it, and displays critical info to agents in live sales engagements. Agents are then presented with a single, personalized product and service recommendation for individual customers, each supported by relevant selling points. With this backing, better-informed agents can more effectively acquire new customers, even in highly competitive markets, by focusing on key differentiators and optimized offers.

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digital reports new session admin actifai residential, home 9585 Commerce Blvd, Rohnert, CA 92628 address serviceable with 99.9% reliability 2 children under 18 works from home 6+ connected devices estimated home value: $618,000 estimated income: > $100K/year frequent HD video streaming self-reported harvested data
actifai 9585 Commerce Blvd, Rohnert, California 92628 residential, home address serviceable with 99.9% reliability 2 children under 18 works from home 6+ connected devices estimated home value: $618,000 frequent HD video streaming works from home self-reported harvested data
residential, home Age: 40, 5-person household, current internet package: 750mbs, annual income: ﹥$200k/year Does anyone in your household work from home? How many devices will be connected simultaneously? recommended offer We recommend our Mesh WiFi pods, and our Premium all-in- one modem/router for an additional $35/month, discounted by $10/month for your first 13 months selling point These additions will help your family online game and stream content from multiple devices around the house without choppiness or delays — all for $300 less per year than our competitor’s comparable performance upgrade
02

upsell

Capture value-add opportunities with existing customers.

During various billing, support, and service engagements, agents can – with the right real-time intelligence – present compelling, low-friction upsell opportunities to customers. For providers focused not only on expanding market share, but also on developing deeper relationships with existing customers, these are invaluable opportunities. Using Actifai Upsell, agents can both uncover previously missed upsell opportunities and more confidently navigate add-on offers.

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explore our other products designed to help fiber providers gain new ground in competitive markets.

retention

Extend existing subscribers & increase LTV with tailored machine learning

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Digital

digital

Embed a modern web flow with AI offers that sells like your best agent.

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b2b

Identify leads that will convert with advanced business data discovery.

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upsell

Capture & convert growth opportunities that would otherwise go unserved.

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engage

engage

Boost sales & subscriber satisfaction with customer info & AI offer optimization.

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want to see actifai in action for a real provider?

Read about Actifai’s rollout at altafiber (formerly Cincinnati Bell).

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