Manage your customer interactions more profitably.
Actifai’s AI technology helps leading cable providers optimize their customer interactions to maximize ARPU and lifetime value.
New data sources and AI techniques can unlock significant value
Improve Acquisition, Retention, and Upsells
Actifai aggregates and integrates customer and prospect data, analyzes how each element impacts a customer’s choice, and recommends the best course of action to maximize ARPU and LTV.
Actifai supports omni-channel interactions and includes several modules that can be deployed individually or collectively
Acquisition / Prospect Offers
Uses state-of-the-art ML models to identify optimal offers to present to prospects to maximize ARPU and LTV.
Retention / Save Offers
Ingests and analyzes demographic, behavioral, and competitive data at the individual household level to determine which customers are most likely to churn and what save offers will maximize ARPU and LTV.
Upsells / Cross-Sells
Uses AI-driven propensity modeling and key criteria to suggest optimal upsell / cross-sell candidates and offers during both inbound and outbound calls, texts, emails, mailers, etc.
New Buildout
Scans and analyzes demographic and competitive data to identify attractive areas for new build-outs and quantify the associated financial impact.
Mergers & Acquisitions
Assesses, analyzes, and quantifies M&A opportunities based on the attractiveness of the customer base and the market’s competitive positioning.
Serviceability
Leverages data APIs and mapping functionality to determine if an address is serviceable, eliminating delays and allowing for immediate order placement.
Pricing
Ingests and analyzes competitive prices and offers at the individual household level to support granular pricing strategy development.
Streamlined Solution
Actifai's cloud-based software platform is intuitive and easy to use. Customer service representatives, sales teams, and marketing teams use Actifai to optimize a variety of business processes within their functional areas.
