Innovative Systems and Actifai will accelerate AI-driven decisioning and workflow automation within providers' existing platforms; helping teams anticipate issues, take the right actions, and resolve problems without system replacement. By capturing the core elements of these workflows—policies, rules, processes, and data context—and deploying them across multiple environments, the companies will deliver automation that improves with every implementation and works across any technology stack.

”AI is most powerful when embedded within real operational systems and subscriber interactions,” said Scott Alcott, CEO of Innovative Systems. “Partnering with Actifai enables us to help providers take action faster, improve outcomes, and automate more of the work that drives their business.”

Customers and partners of both Innovative Systems and Actifai will continue working with their existing teams and solutions, while benefiting from expanded capabilities and accelerated innovation. “Actifai has always prioritized bringing practical, high-impact artificial intelligence to broadband providers,” said Ned Brody, CEO of Actifai. “Joining Innovative Systems accelerates our ability to develop these capabilities within a core operational system while continuing to support providers and platforms across the broader industry.”

Together, Innovative Systems and Actifai are advancing a future where agentic AI enhances key moments across the subscriber journey – from subscriber acquisition and service activation to customer care, retention, and beyond. Actifai will operate as a wholly owned subsidiary of Innovative Systems, with Ned Brody continuing to lead the business. Scott Alcott will serve as CEO of the combined organization.