Using AI to Improve Customer Interactions
Actifai was created in partnership with a major cable operator that asked an important question on the mind of most industry leaders: “If we knew everything we could about our customers and prospects, what would we do differently?”
Actifai applies artificial intelligence tools and technologies to the complex, expensive decisions that occur every day in cable sales, marketing, and customer care, such as: "What offer is most appealing to a prospect?", "What will retain this cancel-intentioned customer?", and "Can I service this location?"
Sales teams, marketing teams, and customer service representatives use Actifai to maximize ARPU and lifetime value at their firms.
Real world success
Actifai is creating a measurable impact for our customers.
Offer Recommendations Improve Telecom Acquisition
One of the top 10 largest U.S. telecom companies was looking for a systematic, data-driven approach to determine which of their offers should be presented to individual prospects. Their goal was to increase basket size and conversion while improving customer satisfaction. Actifai’s real-time sales platform provided customer service representatives with optimal offer recommendations and key selling points, enabling them to sell more effectively and achieve an average 15% lift in ARPU.
Granular Customer Data Lifts Up-selling
A leading cable company aimed to better understand their existing customers’ propensity to purchase add-ons and upgrades in order to up-sell and cross-sell more effectively. To tackle this challenge, Actifai embedded a robust machine learning model that identified who to market up-sells to and when directly into its core software solution. With this capability, customer service representatives increased sales rates of key additional hardware by over 100%.
Our Product Philosophy
We’re a team of experienced executives, not just talented engineers and data scientists. We’ve built our product to reflect hard-learned lessons from making system investments pay off in real-world implementations, not just look good in the lab.
Take Data As It Is
AI solutions often gloss over the amount of effort needed to prepare data. We minimize internal IT effort by managing all data transformation and supporting flexible, simple ingestion and transfer methods.
Make Humans Perform Better
When people are the solution, as they are in many sales, marketing, and customer service processes, we provide key data, selling points, visualizations, and recommendation to improve outcomes.
Limit Operational Disruption
Change management is often a cause of AI deployment failure. We are laser focused on minimally disturbing existing processes, keeping change management efforts highly focused.
Get Feedback Quickly
Nothing goes exactly as you expect, so we structure our engagement model to pilot quickly, measuring financial impact and then designing the system to learn more and adapt further in quick cycles.
Pre-built AI building blocks in:
Machine Vision, Natural Language Processing, Machine Learning and Data APIs.
Former executives of large global enterprises and a team of high performing data scientists and software engineers
Over $70MM in capital from top institutions and venture firms, deployed to build new AI solutions for customers